Privacy Policy

Information You Provide
We may collect information that you voluntarily provide, including:
• Full name
• Email address
• Phone number
• Company or business information
• Project requirements or inquiries
• Shipping or billing information (where applicable)
• Information submitted through forms, brochures, sample requests, newsletters, or contact inquiries

Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on the website
• Referral source and browsing behavior
• Cookies and analytics data

We use your information to:
• Respond to inquiries and provide customer support
• Process requests for product information, brochures, samples, and services
• Improve our products, website performance, and customer experience
• Send product updates, newsletters, and marketing communications
• Conduct market research and analytics
• Maintain security and prevent fraudulent activities
• Comply with applicable legal and regulatory requirements

Phoenix Surface uses cookies and similar technologies to enhance your browsing experience and understand website usage.
Cookies may be used to:
• Remember your preferences
• Analyze website traffic
• Improve website functionality
• Deliver relevant content and marketing communications
You may disable cookies through your browser settings; however, certain website features may not function properly.

We do not sell, rent, or trade your personal information.

We may share your information with:
• Authorized employees and representatives
• Service providers assisting in website operations, analytics, communication, and marketing activities
• Dealers, distributors, or business partners when necessary to fulfill your requests
• Government authorities or legal entities when required by law

All third parties receiving your information are expected to maintain appropriate confidentiality and security standards.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Our website may contain links to third-party websites, social media platforms, or external resources. Phoenix Surface is not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

If you subscribe to our newsletters or marketing communications, we may periodically send information regarding:
• Product launches
• New collections and finishes
• Events and exhibitions
• Company announcements
• Promotional offers and updates

You may unsubscribe from these communications at any time through the unsubscribe link or by contacting us directly.

Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

Subject to applicable laws, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent to certain communications
• Request information regarding how your data is used

Requests may be submitted through the contact information provided below.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be posted on this page with the revised effective date.

Phoenix Surface
Email: info@phoenixsurface.com
Website: www.phoenixsurface.com